Exchange & Refund Policy

EXCHANGE
14 DAYS EXCHANGE
Reasons and Eligible Requests:
If you would like to exchange an item, you must notify HAPPY CLOTHING at support@happyclothingvn.com and follow our exchange instructions as soon as you decide to request an exchange. The exchange process must be fully exercised within 14 days from the receipt date (as shown in your original order’s tracking details) to the date that we receive your returned item(s) at our Fulfillment Center. After we receive the returned item, we will send you a new one.
We will gladly proceed with your exchange requests for the following reasons:
  • An item Doesn’t fit your body (1);
  • You received an incorrect item (2);
  • Faulty Item (3);
We accept only one exchange per order; and exchange it to our designated address stated in the exchange request approval email.
Certain products are non-exchangeable (sales items shown with a crossed-out original price; customized items; plus sizes (from sizes XL; XXL; XXXL); gift items; gift cards; accessories; lingerie; tights).
Your request must include an unboxing video and photos of all items, as this helps to expedite your exchange process.
Submit your exchange request within 5 days from the date of the order's being delivered to you (as shown in your order’s tracking details). To prevent any breach of our policy and ensure fair use, we will have to reject your request after these 5 days.
Original Condition
  • Exchanging items with their original tags attached.
  • Exchanging items are not damaged; actually worn; washed; smelly; or in unsuitable condition (stained or uncleanable, dirt, etc.).
Hygiene and our customers’ safety are super important, so all items are inspected upon its arrival and exchanged.
Certain items cannot be exchanged (Sales items shown with crossed-out original price; Customized items; plus sizes (from sizes XL; XXL; XXXL); Gift items; Gift Cards) or would be rejected if they are not in their original condition. We will not approve your exchange request or require your payment to re-send shipping fee and none of this affects your statutory rights.
Responsibility
HAPPY CLOTHINGS does not offer a return label. Under the original condition, customers are expected to be responsible for the return cost or any additional costs incurred during the procedure. You can return via any shipping unit that provides the shipment service at your location.
We are not responsible for any items that are returned to us by mistake (it happens!). If we are able to locate the items (it's not always possible) and you'd like them returned to you, we may ask you to cover the delivery cost
Please be aware that all unidentified returning Item(s) will be at HAPPY CLOTHINGS’s disposal after 14 days from the date of returning arrival
Fair use
If we notice an unusual pattern or returns activity that doesn't comply with our Exchange Policy or returning item(s) are different from the original return requests or the items returned don't match what you had ordered, then we might have to decline your parcel
Under certain circumstances, we might have to deactivate your account and any associated accounts to prevent repeat unrightful actions and ensure fairness among our customers.
If this happens to you and you think that the action was taken without your awareness or a mistake, please get in touch with Customer Service at support@happyclothingvn.com and we will be happy to discuss it with you.
Back to Sender / Returned to Sender
Under certain circumstances, your order is undelivered and sent back (Returned to the sender) for the following reasons:
  • Cannot contact recipient
  • Incorrect recipient information
  • Unpaid Import Duties & Customs
  • Refused Delivery
Most of the time, we will try our best to work this out with you and provide you with the most appropriate support that complies with our policy. Depending on each particular case, you might have to pay a re-shipping fee and/or import duties and customs. We will contact you once we are notified about the above issue and provide you with relevant instructions.
Please be aware that all Back to Sender / Returned to Sender Items will be at HAPPY CLOTHINGS’s disposal after 14 days from the date of returning arrival
EXCHANGE
Return & Re-Ordering
  • Exchange Requests of (1) (reasons for exchange) are only if the product does not fit and you want to change the size of the product. We will proceed to send the product to a new size as a replacement after you provide us with proof that you have sent us the product that does not fit.
  • Exchange Requests of (2) or (3) (reason for exchange) are entitled to exchange for correct product and free shipping. The exchange will be issued only when we receive your returning item(s) at our Fulfillment Center.
Delivery costs will be refunded in the following circumstances:
  • If you return a faulty/incorrect item;
  • If we cancel your order due to stock availability;
*Please note that if the color of the product you receive may not be exactly the same as shown on the website due to lighting and photography angle. Please contact us for inquiries.
Cancellation & Refund
Most of our products are designed and Made-to-Order and we always try our best to provide you with the most accurate service; comply with our terms, so all cancellation requests cannot be made once your order has been confirmed! However, we will assist you to cancel your order if:
  • Your order is confirmed but one of the items is Sold Out. We offer a refund to the original Payment for service assurance
  • Your order is completed but you received an Incorrect Item / Faulty Item (kindly also refer to our policy)
  • Your order is canceled by us due to unexpected reasons:
Invalid Address
Invalid Card Owner Identity
Missed Delivery (excluding the original shipping fee)
Back-to-sender / Returned-to-sender orders (excluding the original shipping fee)
We will contact you as soon as the above issues arise or do not hesitate to reach out to us at support@happyclothingvn.com if you would need assistance in regard to the above issues.
In case you need to make changes to your order, please contact us at support@happyclothingvn.com as soon as possible after the order is placed and we will try our best to assist you
  • Remove duplicate item
  • Increase an item’s quantity
  • Change your shipping address
  • Change your email address
  • Customize an item (extra fee might be applied)
  • Change your size
  • Upgrade shipping (If you already have a plan and need to expedite shipping)
In case your order has been processed, your request for changes will not be applicable
Refund Process
Once we confirm the refund solution with you, your refund will be processed within the next 7-15 working days so we would highly recommend you not to open a dispute in regard to your refund as it will complicate the process. We understand the process takes time but we always try our best to ensure your rights while maintaining our Standard Operation Procedure.

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